Job Profile
Level: Line Staff
Department: Food & Beverage
Reports to: Director of Operations
Employement Type: Full-time
About The Pyrmont Curaçao Beach Resort
Set to debut in 2026, The Pyrmont Curaçao Beach Resort is an adults-only, all-inclusive beach resort. As part of the Autograph Collection by Marriott, The Pyrmont blends local culture and history with elevated hospitality and distinctive character. Every detail, from our spaces to our service, is designed to create meaningful, memorable experiences that spark connections and leave lasting impressions. We celebrate individuality and curate every guest journey with care, authenticity, and purpose.
Every unforgettable experience at The Pyrmont Curaçao Beach Resortbegins with leaders who live our Leadership Essentials. We believe that leadership lives at all levels. True leaders bring curiosity, courage, and genuine connection to every moment – strengthening our teams and elevating every guest experience.
Position Summary
As Head Butler, you will lead and oversee the Butler Services team, ensuring a seamless, personalized, and exceptional guest experience throughout the entire guest journey. You will be responsible for setting the highest standards of service, anticipating guest needs, and ensuring that individual preferences and special requests are handled with care and attention to detail.
Qualifications
- Previous experience as a Head Butler, Butler Supervisor, Butler Manager, or in a similar leadership role within a luxury hotel or resort environment.
- Extensive experience in personalized guest service, luxury hospitality, or guest relations.
- Proven leadership, coaching, and team management abilities.
- Excellent communication and interpersonal skills.
- Exceptional attention to detail and the ability to anticipate guest needs.
- Strong organizational, problem-solving, and decision-making skills.
- Ability to manage multiple priorities in a fast-paced and demanding environment.
- Strong understanding of luxury hospitality and personalized service standards.
- Professional, discreet, and guest-focused approach.
- Excellent command of English; additional languages are an advantage.
- Flexible availability, including weekends, holidays, and varying shifts.
Key Responsibilities
- Lead, supervise, and coordinate the daily operations of the Butler Services team.
- Ensure the consistent delivery of personalized, attentive, and proactive service throughout the guest journey.
- Monitor and manage guest preferences, special requests, VIP arrangements, and special occasions.
- Ensure Butler services are delivered efficiently and in accordance with established resort and brand standards.
- Develop and maintain effective communication and coordination between Butler Services and other operational departments.
- Handle complex guest concerns and complaints professionally and ensure appropriate follow-up and resolution.
- Conduct daily briefings and communicate important operational information to the Butler team.
- Train, coach, mentor, and support Butler team members in their professional development.
- Monitor team performance, service quality, grooming, and adherence to established standards.
- Assist with scheduling, task allocation, and ensuring appropriate coverage based on operational needs.
- Review guest feedback and identify opportunities to improve the Butler service experience.
- Maintain accurate records of guest preferences and ensure relevant information is communicated appropriately and confidentially.
- Ensure the Butler team has comprehensive knowledge of the resort's facilities, restaurants, services, activities, and available guest experiences.
- Support the Front Office and other operational teams when required to ensure a seamless overall guest experience.
- Monitor Butler supplies, equipment, and operational resources and communicate any requirements or concerns.
- Ensure all guest information is handled with the highest level of discretion and confidentiality.
- Promote a positive, professional, and collaborative working environment within the Butler Services team.
- Perform other duties as assigned to support the overall operation of the resort.
Why Join Us?
At The Pyrmont Curaçao Beach Resort, a career is more than a job; it’s an opportunity to create moments that are warm, soulful, and unforgettable. Here, history and modernity meet within the walls of a landmark brought back to life with unique energy. As we build a bold new vision of hospitality, every team member plays a part in shaping experiences that celebrate Curaçao’s heritage while embracing its future. We believe true hospitality comes from genuine connections, from people who bring their own story, culture, and personality to everything they do. At The Pyrmont Curaçao Beach Resort, authenticity inspires, and every encounter leaves a lasting impression. Be part of something inspiring, and truly extraordinary, be part of a legacy in the making.