Job Profile
Level: Supervisor
Department: Housekeeping
Reports to: Executive Housekeeper / Assistant Housekeeping Manager
Employment Type: Full-time
About The Pyrmont Curaçao Beach Resort
Set to debut in 2026, The Pyrmont Curaçao Beach Resort is an adults-only, all-inclusive beach resort. As part of the Autograph Collection by Marriott, The Pyrmont blends local culture and history with elevated hospitality and distinctive character. Every detail, from our spaces to our service, is designed to create meaningful, memorable experiences that spark connections and leave lasting impressions. We celebrate individuality and curate every guest journey with care, authenticity, and purpose.
Every unforgettable experience at The Pyrmont Curaçao Beach Resort begins with leaders who live our Leadership Essentials. We believe that leadership lives at all levels. True leaders bring curiosity, courage, and genuine connection to every moment, strengthening our teams and elevating every guest experience.
Position Summary
The Housekeeping Supervisor oversees the cleanliness, orderliness, and overall appearance of guest rooms and public areas. This role ensures that housekeeping operations meet luxury standards while supporting team productivity, inventory control, and guest satisfaction.
Qualifications
- MBO Level 4 diploma in Hospitality, Facility Services, Hotel Operations, or a related field required.
- Minimum of three 2-3 years of housekeeping experience in a hotel environment, with supervisory exposure preferred.
- Strong knowledge of cleaning standards, room inspection procedures, and safety protocols.
- Familiarity with housekeeping management systems and inventory controls.
- Proficiency in Microsoft Office applications.
- Good communication skills in English; Dutch, Spanish, and Papiamentu are advantageous.
- Strong attention to detail and quality control mindset.
- Ability to lead teams in a fast-paced, physically demanding environment.
- Flexibility to work weekends, public holidays, and varied shifts as required by operations.
Key Responsibilities
- Supervise and coordinate daily activities of Room Attendants, Housepersons, Public Area Attendants to ensure efficient operations.
- Inspect guest rooms, suites, corridors, public areas after cleaning to ensure they meet established cleanliness and presentation standards.
- Update and communicate room status of departing and vacant rooms to the Office Coordinator/manager in a timely manner.
- Act as a liaison between Housekeeping, Engineering, Front Office to ensure seamless coordination of services.
- Document, investigate, and resolve room discrepancies in collaboration with the Office Coordinator/manager
- Assist Housekeeping Management in overseeing daily departmental activities and operational planning.
- Train, coach, motivate, and support team members; assist management with scheduling, evaluations, counseling, and disciplinary actions as required.
- Ensure proper handling, storage, and safe use of cleaning chemicals, equipment, and supplies in accordance with safety standards.
- Monitor linen, terry, guest amenities, and housekeeping supply inventories; initiate requisitions when stock levels are low.
- Respond promptly to guest requests, special cleaning needs, and service issues to ensure guest satisfaction.
- Report maintenance deficiencies, safety hazards, accidents, or injuries and follow up to ensure timely resolution.
- Conduct deep cleaning programs and preventive housekeeping projects as scheduled.
- Ensure Lost & Found procedures are properly followed, documented, and secured.
- Support productivity and cost-control initiatives, including minimizing waste and optimizing labor efficiency.
- Enforce health, safety, hygiene, and brand quality assurance standards across all housekeeping areas.
- Maintain accurate records and complete all required reports and paperwork in a timely manner.
- Enter and retrieve work-related information using the PMS and other hotel systems.
- Maintain professional appearance and ensure team members comply with grooming and uniform standards.
- Protect company assets and maintain confidentiality of proprietary information.
- Foster a respectful, team-oriented work environment and support colleagues in achieving common goals.
- Follow all company policies, Standard Operating Procedures, and brand guidelines at all times.
- Participate in quality audits and guest satisfaction improvement initiatives.
- Communicate operational issues and relevant information during shift handovers.
- Perform other job duties as requested by the Housekeeping Manager.
Why Join Us?
At The Pyrmont Curaçao Beach Resort, a career is more than a job; it’s an opportunity to create moments that are warm, soulful, and unforgettable. Here, history and modernity meet within the walls of a landmark brought back to life with unique energy. As we build a bold new vision of hospitality, every team member plays a part in shaping experiences that celebrate Curaçao’s heritage while embracing its future. We believe true hospitality comes from genuine connections, from people who bring their own story, culture, and personality to everything they do. At The Pyrmont Curaçao Beach Resort, authenticity inspires, and every encounter leaves a lasting impression. Be part of something inspiring, and truly extraordinary, be part of a legacy in the making.